Tag Archives: Head office

Luke Vanderhoeven

Luke Vanderhoeven

Commercial Executive

 

In a nutshell, what does your job involve?
Account management of our 3rd party cruise suppliers; driving profitability and sales through retail.

Name three things in life that make you smile.
Chinese food, the beach and the sun.

While you’ve been working at TUI, what has put the biggest smile on your face?
Attending our Retail Managers Conference: meeting our retail team, suppliers and The Saturdays!

What could you tell someone about TUI that would sound too good to be true?
The late deals are amazing – I have used these three times in the last year. Perfect for some last minute sun!

Why do you think TUI is ‘good value’ for you?
Since I have been at TUI, I have been given the opportunity to develop both professionally and as a person. I think the company really invests in you as an individual and gives you loads of opportunity to explore new areas and skills.

Christian Tye

Christian Tye

Head of Business Change, Commercial

 

In a nutshell, what does your job involve?
I lead a number of projects in the Commercial division as part of the company’s largest ever business change programme. This involves designing business processes, specifying the technology changes and organisational changes to support this, and then making sure they’re successfully implemented.

Name three things in life that make you smile. 
Jacob, Finley and Martha, my three children, especially when we’re away on holiday!

While you’ve been working at TUI, what has put the biggest smile on your face?
Seeing parts of our change programme go live. It’s hugely satisfying to see the impact of the changes, not just internally, but on our customers. I’ve worked on our new websites and improved the customer experience when it comes to researching and booking holidays. Recently, Greg, a member of my team, led the implementation of 3rd party flying, which means we can offer a wider range of departure points and destinations to our customers.

What could you tell someone about TUI that would sound too good to be true?
Working for TUI you can fly to parts of Europe and back for less than the cost of a video game (subject to terms and conditions!)

Why do you think TUI is ‘good value’ for you? 
I’ve worked for TUI since finishing university and have always had opportunities to learn and progress. It’s a really friendly place to work, with fantastic people. There are a really wide range of staff benefits too, which all add up to a great package.

Finance Academy

Finance Academy

A financially successful company is one that meets its profit objectives and delivers for the future. It is one that has robust business and financial controls to enable us to contribute towards this goal.

The finance team is predominately based in Luton, with additional offices in Swansea and Crawley and is responsible for the following:

  • Management information
  • Reporting and control
  • Business performance
  • Annual planning and forecasting
  • Payroll
  • Finance shared services

The Finance Academy is a scheme that has been put in place to support the personal development needs of staff that work in the Finance department. The Academy is made up of eight work streams (see diagram). Each work stream is responsible for ensuring that the appropriate polices, documents and frameworks are in place to meet the objectives for Finance.

 

finance-academy1

 

The Academy includes areas like:

  • The ‘Study Policy’, stream which is responsible for defining the policies for staff working towards their accounting qualifications e.g. number of study leave days that staff can take, polices on what the Company will pay for, organising the payment of fees etc.
  • The ‘Graduate Scheme’, which is responsible for the selection and administration process of the graduate trainee scheme.
  • The ‘Capability Framework/Career Paths’, stream is responsible for defining the experience and skills that an individual is expected to have for each role in the Finance department. You will be able to use this framework to plan your career path as it will help you to identify the development areas that will lead you to your next role.
  • The ‘Continuous Professional Development’ stream is responsible for organising CPD activities for the qualified accountants in the Finance department
  • The ‘Finance Induction Programme’ stream is responsible for the Finance Induction pack that is given to new starters and ensuring that it is always up to date and relevant.
  • The ‘ACCA/AAT/CIMA Training’ stream is for organising training activities for ACCA/AAT/CIMA students in the Finance department
  • The ‘Apprenticeship Scheme’ is responsible for the selection of the candidates for the apprenticeship scheme and it’s administration.

 

finance-academy2

 

 

Meet Katrina

Katrina Laviola

FX & Distribution Associate

 

In a nutshell, what does your job involve?
My role involves working closely with the foreign exchange bureaus in the retail outlets. I prepare the FX accounts for reconciliation (including the Western Union and Travellers Cheques), investigating and resolving all outstanding items. I am also responsible for issuing and reconciling gift vouchers, assisting with retail refunds, investigating and defending Retail chargebacks and managing the retail card refund process.

Name three things in life that make you smile.
Seeing my family and friends happy, going on fun holidays to exotic locations and doing well in my job.

While you’ve been working at TUI, what has put the biggest smile on your face?
The finance department fun day. After our finance briefing in the morning, there was an organised treasure hunt around Harpenden. It was such a great day – an informative morning followed by a fun afternoon with the chance to get to know new colleagues.
What could you tell someone about TUI that would sound too good to be true?
The employee benefits are great and you can have a lot of fun at work. I really enjoy the event days. They’re really enjoyable as well as informative. We have had photo booths in the office, a DJ and lots of games and prizes.

Why do you think TUI is ‘good value’ for you?
I believe in TUI’s core values and appreciate how the business strives for success. The TUI values help to create a great environment to work in. It means that everyone is collaborating and working together to achieve the same goals.

Meet Nick

He’s Distribution & Online Director for Mainstream, but Nick Longman could have gone in a very different direction. He tells us below why he chose travel:

I played darts for England under-18s, so a professional darts player was one career option. But I stopped playing when I went to university. I studied accounting and finance at Brighton Polytechnic and joined a firm of accountants, Touche Ross, which became Deloitte.

My biggest client was Unijet, a large tour operator. First Choice bought Unijet in 1998 and I was approached to join First Choice as head of audit. They wanted me to investigate fraud in the overseas operations, so on my first day in the job, I flew to Ibiza and pretended to be a T-shirt buyer.

I was two years from partnership assessment at Deloitte, so it was a big decision to move. I spent 18 months getting to know the overseas operations. As I came from a very corporate world, travel was a real culture shock.But I fell in love with it straight away and wished I had done it sooner.

I fancied the European finance director role at First Choice, so I was disappointed when they offered me group financial controller. I thought it was going to be a return to accountancy, which was not really what I wanted to do. It turned out to be much more interesting. I wrote speeches for Peter Long, the chief executive, and talked to investors and analysts about our performance.

I was acting finance director when 9/11 happened. I remember watching it unfold on the TV with management from our Sunsail business. We had to take swift action to ensure the business survived. We took 20% of our planes out of the market, and reduced overheads and cut capacity by the same. I’ve always respected Peter Long for making brave, bold decisions – a style I’ve tried to replicate.

Moving to Canada was risky – but you have to take risks in life. That was the role that propelled me from an accountant to a general manager. In 2002, I took a job at the First Choice-owned Signature Vacations in Toronto, which was making losses. I was finance director at first, then president, and given a remit – fix it, shut it down or sell it. At the end of my first year we broke even, and four years later we were millions in profit.

I returned to First Choice as distribution director in 2006. John Wimbleton had the job before me, and I remember him saying: “It’s the best job in the world.” I looked after our UK retail stores, online, our call centres and our agent relationships. And it was!

Taking the integration director role in the new Tui UK & Ireland business was another risk. It was only guaranteed for a year. But it was a fascinating job. How do you take two different companies and put them together We took some 11,000 decisions in that first year and the one that got the biggest cheer was when we dropped the price of coffee in the staff canteen at Luton so it was the same as Crawley.

I became distribution director for the merged companies in August 2008, then distribution director for the mainstream sector as a whole. At first I still had responsibility for the UK and did two jobs, but I had to give it up after a while. I wanted the international experience. What we think is best practice in the UK isn’t always the case.

TUI has sponsored me to work with external mentors. One is David Tyler, Chairman of J Sainsbury and non-executive director of Burberry. It’s interesting because Burberry has embraced social media more than most luxury brands and is using it to create a great experience for their customers. That’s what we’re trying to do in our stores and online.

I travel a lot, especially to our resorts. My daughter will say: “Dad, why are you going on holiday without us again?” I’m never in the same office for more than two days at a time, but it’s been like that since my auditing days. I organise my time well and if I have a two-hour flight, I plan what work I can do on it.

Don’t believe your own hype is my advice to the young leaders of today. It’s great to recognise talent but there’s a fine line between confidence and arrogance. Be humble and stay grounded, and find someone you can talk to outside the business to get their perspective.

You have to have fun at work. My job is selling holidays and I never forget that is what we’re here to do. Attending the annual TUI Retail Conference is like an adrenalin shot, and I try to go every year. We always have a night in fancy dress – one year I came dressed as Yoda and, after switching costumes, I ended the night dressed as a nun!

 

Finance

Finance

Managing our finances effectively is a complex, dynamic and crucially important task. It’s critical we have the right people working for us – only the most exceptional financial professionals. If you have an analytical mind, a commercial outlook and a ‘can do’ approach – you might be just who we’re looking for. Joining the finance teams providing expert advice, you’ll provide accurate and timely information, ensuring that we are well informed on group trading and financial information, exactly when it matters. In any finance job with TUI Group, from Analysts to Managers, in Finance Shared Services to Treasury & Tax, you will have an impact on our financial results.

 

E-commerce & Digital

E-commerce & Digital

We’re not just online, we’re online-driven. Like us, you’re excited by the world of digital and all the opportunity it affords. What’s more, you’ll be equally passionate about providing our customers with a superior experience at every stage of their journey. From dreaming a holiday to booking online, and from the journey there to coming home again – you’ll help us harness all that’s great in the digital arena to create a seamless digital experience from start to finish. And the work you do will get our customers talking about TUI Group for all the right reasons. Take up an E-commerce or digital job with us, and you could be doing anything from generating targeted email marketing, to capitalising on SEM and SEO opportunities, or building conversations on social media.

Commercial & Yield

Commercial & Yield

The time our customers spend away is precious. That’s why every holiday we create must offer value and quality – as well as a great return for our business. If you’re an analytical thinker, fuelled by the desire to be part of a results-driven team, you could take up a role at the commercial heart of our business. In one of our commercial jobs in Planning, you’ll be helping to put together the widest range of holidays for our customers. While in Trading, you’ll identify the best way to sell beds and aircraft seats to maximise profits. From liaising with hotel buyers, to forecasting travel trends, developing holiday brochures, and pricing holidays – it’s all in a day’s work in this area of our business.

 

 

Head office

TUI Head Office Jobs

Head Office sits at the very heart of our operations – and it’s a fascinating place to be. Our office-based professionals are a diverse mix of skills, interests and talent that keep every aspect of our business running smoothly. Behind the scenes, they’re an essential part of keeping our customers happy too. With a vast array of different Head Office jobs on offer, you could soon join them. Discover your ideal job with TUI in anything from IT to Finance, Commercial, HR, Marketing or Digital. Each one offers variety, challenge – and all the opportunity and reward you’re looking for.

Our main offices are in Luton, Surbiton and Crawley and there are other offices within the UK including Central London and Swansea.