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Our New Design Stores

Our New Design Stores

We’re proud to announce that we have just celebrated the opening of our largest Holiday Design Store in the UK and Europe at the Gateshead MetroCentre. The 2,000 square foot store will showcase some our most cutting edge technology on the high street, and is being officially opened by the Newcastle Falcons Rugby team.

The customer experience in store will be enhanced by high definition screens and projections featuring destination and hotel content and boasts many technological transformations including an 84” touch screen interactive map designed to inspire customers before they book their holiday.

Customers in store will be able to view ‘top ten’ lists and live weather information, read reviews and view videos of destinations and hotels. Social media feeds will be streamed onto the screens, with customers encouraged to celebrate their holiday bookings by tweeting to see their name and holiday destination appear on the screen.

The store is zoned with specially designed areas for customers to browse for holidays on their own devices or using interactive screens, they can visit the Advice Bar with a dedicated self-service computer to access reviews as well as destination, excursion and visa information or even book their own holiday – with our knowledgeable Travel Advisors on hand to answer any questions. For a fully immersive booking experience customers sit in booths with relevant holiday images and video content projected on the walls so our that our specially trained Travel Advisors can really bring the resort to life for the customer.

For customers visiting the store in the MetroCentre, the fun-filled opening weekend will include the chance to meet the Newcastle Falcons as well as win a family ticket to see them play. The store will continue the celebrations with our Thomson cabin crew serving afternoon tea for customers who come and visit on Friday, Las Vegas showgirls making an appearance courtesy of Hayes and Jarvis on Saturday and finally a special guest appearance from the MetroCentre’s very own ‘Metro Gnomes’ on Sunday!


Our Promise

We’re committed to furthering your learning and development wherever and whenever we can.

After all – the better you perform, the better we perform. Through our dedicated Training and Development team, you can access learning choices, support and encouragement throughout your entire career. And to make sure you’re on track, we’ll offer regular performance reviews and development plans to help you go far.

The one thing we ask is that you work to our three ‘behaviours’. These three actions will help you excel in your role; help drive high performance; and summarise the way we want our people to work. They are:

  • Engaging people
  • Delivering results
  • Shaping the future.

If you feel you need to develop these behaviours, take a look at the learning resources available via the IMD CLN virtual learning service.