Tag Archives: Work

Meet Cat

Meet Cat

Cat Cousins, Senior First Officer with Thomson Airways took the time to tell us about her career in aviation so far. 

“Since I was a child I have always loved being on airplanes. The best part of going on holiday was the flight, I didn’t even mind coming home as it meant getting to go on an airplane again.

No one in my family is involved in aviation so it wasn’t a career path that evolved naturally for me. My all-girls school was pretty traditional, directing us towards more conventional career paths. I began a four-year teaching degree specialising in Technology and Design. Whilst I learnt a lot and enjoyed many aspects of teaching, deep down I knew I wanted to fly.

Having never met a pilot before, I always imagined them to be haughty, intellectual types, how wrong I was! It was luck that I met a very down to earth airline pilot through some friends. He explained what was involved and the various ways to go about the training. I was 20 when I took my first trial flying lesson in a single-engine propeller aircraft in my hometown of Belfast. With a great deal of moral support from my family and friends, I made the decision to make flying my career. It wasn’t a decision that I took lightly as flight training involves a lot of hard work, not to mention a significant amount of debt. But in life nothing worthwhile is ever easy. With trepidation, I approached the bank with my plans and asked for a loan.

Achieving my Frozen Airline Transport Pilot’s Licence (Frozen ATPL) took approximately two years in total, involving various flight tests and theoretical examinations. Initially I attained my Private Pilot’s Licence (PPL), which required approximately 50 hours of flying and a flight test. After some essential hour building and study, I then sat exams in 14 theoretical aviation subjects including Principles of Flight, Meteorology, Communications and Navigation to name but a few. Subsequently I achieved my Commercial Pilot’s Licence (CPL), this flight test requires a more polished skill level than the previous one. The Instrument Rating (IR) is the most challenging flight test for most pilots, the course teaches us to fly in clouds or poor visibility using only our instruments with no reference to outside. This is usually conducted on a more complex, multi-engine propeller aircraft. The final building block was a course in MultiCrew Cooperation (MCC), which after months of flying solo, teaches us to fly cohesively as part of a two-person crew. I won’t deny it was all very hard work but it was rewarding to get closer to achieving my goal of flying an airliner.

After completion of my training, I flew for a few months as an unpaid pilot’s assistant on Air Ambulance flights to gain some experience. Getting called out at 3am to collect a surgical transplant team is one example that sticks in my mind. I was fortunate that the market was quite buoyant and I got my first airline job relatively quickly. Pilots need to complete training for each new aircraft type we fly which takes a number of months. This involves learning about the type specific aircraft systems and practicing flying and emergency procedures in a simulator. My first type rating was on a British Aerospace 146 jet. Over the years I have also been rated on the Embraer 145 and most recently the Boeing 757/767. I’ve been lucky to gain a varied background flying both short and long haul, operating a wide variety of passenger, cargo and VIP flights.
cat-cousins-better-resolutionI joined Thomson in January this year on the Boeing 757/767 fleet. Having flown for a number of airlines previously, my decision to apply to Thomson was mainly down to hearing that it was a great company to work for. So far I am very pleased with my decision. My colleagues are friendly and there is a positive working atmosphere throughout the company. No two days are ever the same in this job and there are always new challenges to keep you on your toes. It’s lovely to have a night stop somewhere sunny like Cape Verde once in a while, especially when it’s winter back home! Flying people on holiday is particularly rewarding, as it was that holiday feeling that made me fall in love with aviation as a child in the first place.”

Luke Vanderhoeven

Luke Vanderhoeven

Commercial Executive

 

In a nutshell, what does your job involve?
Account management of our 3rd party cruise suppliers; driving profitability and sales through retail.

Name three things in life that make you smile.
Chinese food, the beach and the sun.

While you’ve been working at TUI, what has put the biggest smile on your face?
Attending our Retail Managers Conference: meeting our retail team, suppliers and The Saturdays!

What could you tell someone about TUI that would sound too good to be true?
The late deals are amazing – I have used these three times in the last year. Perfect for some last minute sun!

Why do you think TUI is ‘good value’ for you?
Since I have been at TUI, I have been given the opportunity to develop both professionally and as a person. I think the company really invests in you as an individual and gives you loads of opportunity to explore new areas and skills.

GRADUATE SALES PROGRAMME

Our Graduate Sales Programme

Are you a Graduate with an interest in Travel, Sport, Outdoor Adventure, Sailing or Skiing? Ever wondered how amazing it would be to combine one of these interests with an exciting career in Sales Account Management or Sales Leadership?

Imagine working for a business who run global expeditions for over 400 schools with the aim of ensuring that young challengers experience an awe-inspiring range of community project work, trekking and cultural adventure? Or maybe a business passionate about providing customers the opportunity to charter a luxury yacht? Do you perhaps want to be part of a leading Sports Tour business working on major sporting events such as Wimbledon, Rugby World Cup, Formula One to name just a few? Or perhaps you like the idea of helping customers plan their dream holiday to exotic, far-flung destinations with tailor-made itineraries?

Our Specialist Group businesses combined are the world’s largest provider of specialist & experiential travel. With customers at the heart of everything we do, these businesses are a great place to work for passionate people with bundles of enthusiasm who all want to deliver amazing customer experiences. We are also proud to be part of TUI GROUP, the world’s leading travel organisation and a FTSE 100 company.

Some of the exciting businesses that have opportunities are Crystal Ski, World Challenge, Sunsail, Hayes & Jarvis, SportsWorld, Travelbound, and Gullivers Sport Travel.

As a Sales Executive for one of our businesses, your main objective will be to sell! This may be through a mixture of telesales, incoming enquiries, site visits, new business leads, online enquiries and third party agents.

Using your passion for our products you’ll maximise every sales opportunity through providing a superior customer experience handling incoming enquiries and generating new business revenue across the full portfolio of products for your business. There will be some opportunities for fast-track sales leadership opportunities and for this your passion for engaging and motivating a sales team will be integral to your success, as well as embracing the use of digital tools to showcase and bring our exciting experiences to life

Opportunities are available in several locations; Brighton, Crawley, High Wycombe, Kingston, Surbiton and Tewkesbury.

Support Functions

Support Functions

We have many smaller functions within our Head Offices covering a wide range of specialities and expertise, too many to mention, but may include Legal, Health & Safety, Sustainable Development, and keeping everything organised behind the scenes, our PA’s.

We also could not be without our Facilities teams who ensure our working environment keeps us smiling and contributes to our energy and efficiency targets.

Christian Tye

Christian Tye

Head of Business Change, Commercial

 

In a nutshell, what does your job involve?
I lead a number of projects in the Commercial division as part of the company’s largest ever business change programme. This involves designing business processes, specifying the technology changes and organisational changes to support this, and then making sure they’re successfully implemented.

Name three things in life that make you smile. 
Jacob, Finley and Martha, my three children, especially when we’re away on holiday!

While you’ve been working at TUI, what has put the biggest smile on your face?
Seeing parts of our change programme go live. It’s hugely satisfying to see the impact of the changes, not just internally, but on our customers. I’ve worked on our new websites and improved the customer experience when it comes to researching and booking holidays. Recently, Greg, a member of my team, led the implementation of 3rd party flying, which means we can offer a wider range of departure points and destinations to our customers.

What could you tell someone about TUI that would sound too good to be true?
Working for TUI you can fly to parts of Europe and back for less than the cost of a video game (subject to terms and conditions!)

Why do you think TUI is ‘good value’ for you? 
I’ve worked for TUI since finishing university and have always had opportunities to learn and progress. It’s a really friendly place to work, with fantastic people. There are a really wide range of staff benefits too, which all add up to a great package.

Finance Academy

Finance Academy

A financially successful company is one that meets its profit objectives and delivers for the future. It is one that has robust business and financial controls to enable us to contribute towards this goal.

The finance team is predominately based in Luton, with additional offices in Swansea and Crawley and is responsible for the following:

  • Management information
  • Reporting and control
  • Business performance
  • Annual planning and forecasting
  • Payroll
  • Finance shared services

The Finance Academy is a scheme that has been put in place to support the personal development needs of staff that work in the Finance department. The Academy is made up of eight work streams (see diagram). Each work stream is responsible for ensuring that the appropriate polices, documents and frameworks are in place to meet the objectives for Finance.

 

finance-academy1

 

The Academy includes areas like:

  • The ‘Study Policy’, stream which is responsible for defining the policies for staff working towards their accounting qualifications e.g. number of study leave days that staff can take, polices on what the Company will pay for, organising the payment of fees etc.
  • The ‘Graduate Scheme’, which is responsible for the selection and administration process of the graduate trainee scheme.
  • The ‘Capability Framework/Career Paths’, stream is responsible for defining the experience and skills that an individual is expected to have for each role in the Finance department. You will be able to use this framework to plan your career path as it will help you to identify the development areas that will lead you to your next role.
  • The ‘Continuous Professional Development’ stream is responsible for organising CPD activities for the qualified accountants in the Finance department
  • The ‘Finance Induction Programme’ stream is responsible for the Finance Induction pack that is given to new starters and ensuring that it is always up to date and relevant.
  • The ‘ACCA/AAT/CIMA Training’ stream is for organising training activities for ACCA/AAT/CIMA students in the Finance department
  • The ‘Apprenticeship Scheme’ is responsible for the selection of the candidates for the apprenticeship scheme and it’s administration.

 

finance-academy2

 

 

Meet Katrina

Katrina Laviola

FX & Distribution Associate

 

In a nutshell, what does your job involve?
My role involves working closely with the foreign exchange bureaus in the retail outlets. I prepare the FX accounts for reconciliation (including the Western Union and Travellers Cheques), investigating and resolving all outstanding items. I am also responsible for issuing and reconciling gift vouchers, assisting with retail refunds, investigating and defending Retail chargebacks and managing the retail card refund process.

Name three things in life that make you smile.
Seeing my family and friends happy, going on fun holidays to exotic locations and doing well in my job.

While you’ve been working at TUI, what has put the biggest smile on your face?
The finance department fun day. After our finance briefing in the morning, there was an organised treasure hunt around Harpenden. It was such a great day – an informative morning followed by a fun afternoon with the chance to get to know new colleagues.
What could you tell someone about TUI that would sound too good to be true?
The employee benefits are great and you can have a lot of fun at work. I really enjoy the event days. They’re really enjoyable as well as informative. We have had photo booths in the office, a DJ and lots of games and prizes.

Why do you think TUI is ‘good value’ for you?
I believe in TUI’s core values and appreciate how the business strives for success. The TUI values help to create a great environment to work in. It means that everyone is collaborating and working together to achieve the same goals.

Meet Oliver

Oliver Gearing

Finance Manager (Holiday Experience)

 

In a nutshell, what does your job involve?
I work closely with the people that make our customers smile, our fantastic holiday reps. I support them in all matters financial, whether it’s creating their annual budgets, challenging them to deliver initiatives, or tracking performance against targets.

Name three things in life that make you smile.
My wife, my kids and being stretched and challenged at work

While you’ve been working at TUI, what has put the biggest smile on your face?
I was selected to attend a development program called Perspectives in Majorca. This was a privilege and an honour, and I met lots of other great people from our global business.

What could you tell someone about TUI that would sound too good to be true?
At TUI, your career is in your own hands. We get the support to proactively seek out our own career goals, which in itself is very motivational.

Why do you think TUI is ‘good value’ for you?
I have found a company which I’m a good fit for. I feel like I can be myself and that my personal qualities are welcomed and rewarded.

Sales & Account Management

Sales & Account Management

It goes without saying that Sales and Account Management is all about, well, selling. So to join our dynamic team you’ll need to be outgoing, confident and motivated with a strong work ethic. But here at TUI, it’s about much more than that too. With your passion for our products and commitment to top-class customer service, you’ll deliver an amazing customer experience at every step of their journey with us – whether via telesales, incoming enquiries, site visits, new business leads, online enquiries or third party agents.

Purchasing Team

Purchasing Team

TUI Group Purchasing is instrumental to the success of TUI Group, which on annual basis will enter into more than 15,000 accommodation contracts within destinations generating over €5 billion in turnover for our hotel partners. Our Product & Purchasing team supports fourteen tour operator source markets giving a true international culture to working whilst providing our customers with the best holiday experiences. We believe that the key to such success is having the best and most professional teams who are aligned to the vision of our business.

Overall, our mission is to procure, create and deliver innovative international differentiated products at speed across all of the markets we operate within. Under our umbrella brand TUI we focus on the international hotel brands TUI SENSIMAR, TUI SENSATORI and TUI FAMILY LIFE  as well as TUI BLUE, TUI MAGIC LIFE, ROBINSON, and RIU.

Continuing to build our function we are moving from operating as a set of largely independent source markets with common management of procurement towards a more global, integrated function accelerating the delivery of our ambitious growth plans.

If you’re looking for a challenging, rewarding opportunity, you enjoy travelling, and relish the chance of being at the very heart of negotiations with our partners and suppliers, a role in our international team may be just what you are looking for.