Meet Carly Laws

Early Trading Manager


Tell us about your career in Trading at TUI and what you do?
I joined TUI in late 2013 as an Assistant working on mid-haul destinations, and then spent a few months working on system developments before being promoted to Executive in Oct 14 and moving  to work on Long-Haul routes, which was an exciting new challenge for me. I then spent 18 months working in the long-haul team during which time I was promoted to an Analyst position, and then was successful in my application to become a Trading Manager in Apr 16. Since then I have been managing a team back within mid haul of Assistants and an Analyst, and have had a wide range of destinations to cover, including the Canary Islands and Turkey. My main role day to day is to support my team with implementing pricing strategies for their resorts, and provide guidance and advice to help them develop as I have done in my time here.

Why did you choose to work for TUI?
Prior to working in TUI I had worked in Retail, but always knew that this wasn’t what I wanted to do long-term. I had studied Sociology at University and done a number of travel modules which sparked my interest in this industry, which lead to me finding a Trading Assistant role on a travel-specific recruitment website. I’ve always enjoyed analytical tasks and spotting trends, so this coupled with looking at holidays everyday seemed like the perfect role for me.

What is the best thing about your team ? 
I love seeing how passionate everyone is about the destinations they look after and how you can really begin to understand an area by looking at what our customers are booking.

What skills and experience have you developed whilst working in Trading? 
Being responsible for such a huge programme where we can have thousands of passengers book in a single day has really taught me to prioritise effectively and focus on the items that will drive the most financial benefit for the business. There is a great training programme here when you first enter the role, but learning on the job has also taught me invaluable skills and experience that I could use in any area of the business.

What is your favourite holiday destination? 
Thailand – I’ve been 3 times now and could never get tired of the amazing beaches and culture.

What makes you smile? 
Having a great day of sales and knowing my pricing decisions have had some impact on this.

Why is TUI a great place to work? 
I’ve never worked in a company that looks after their staff as well as TUI – the culture the business promotes is that is cares about its employees, its customers and the environment. It is extremely social here, particularly in Trading, so it is a great place to make friends, and obviously the holiday perks are an added bonus!

And finally why would you recommend someone to take up a career in Trading? 
It is great to be able to look at the prices we put out to our customers and realise you are responsible for why it has been priced that way, why it is appearing on the website a certain way and see the impact it is having on the company’s sales, which ultimately affect our bottom-line profitability as a business. If you have a problem-solving, analytical mind with an interest in travel, then Trading is a perfect fit.