Meet Chelsey Jay


Late Trading Analyst

Tell us about your career in Trading at TUI and what you do?
I started here at TUI in November 2013 as a Late Trading Assistant in the Midhaul team where I initially traded Cyprus through the Winter 2013 season. Throughout my time in Midhaul, I traded a multitude of resorts including Cyprus, Fuerteventura, Bulgaria and the Greek resorts of Kos and Halkidiki. In April 2015, I was promoted to Late Trading Executive whereby I took on even more responsibility within the role. In September 2015, I moved over to the longhaul Late trading team. During my time in longhaul, I have traded more or less all the gateways! From the Dominican Republic, Mexico and Cuba to Thailand, Sri Lanka and Mauritius! Whilst in longhaul, in January 2016, I was promoted to Late Trading Analyst. In March 2017, I moved back to Midhaul and am currently trading the Canary Islands of Tenerife, Lanzarote and La Palma through a difficult summer season.

As a trader, the responsibilities of my role include managing the prices of holidays (packages along with flight only) for one or more specific geographic region within the current season to both maximise profit as well as meeting customer needs. The ever-changing prices at which I choose are dependent on many factors including analysis of year-on-year sales figures, competitor activity, beds-to-seats position, margin and load factor targets, commercial business strategy, to name just a few. Working within the Yield Management department is a demanding role which requires liaising with several other departments within the TUI and First Choice brands including Purchasing, Product, Overseas Yield, Flight Trading, etc in order to sell every seat and bed at the right price at the right time. It requires extensive knowledge of resorts, varying peaks and troughs of demand due to seasonality and a high level of commercial business acumen.

Why did your choose to work for TUI?
The job of Trading Assistant really appealed to my mathematical and analytical skills and background where I knew I could make a real difference to the bottom line of a FTSE 100 company.

What is the best thing about your team ?
Whilst working individually to hit our resort targets, we also work as a collective team to fulfil our overall financial objectives for each season, compensating where necessary for the lack of demand in some areas across the season.

What skills and experience have you developed whilst working in Trading?
Throughout my time in Trading, I have learnt how to successfully revenue manage lots of different resorts, each with their own challenges and opportunities. I have also developed my ability to prioritise tasks, structure my day in the most effective way and broaden my business knowledge and my overall commercial acumen.

What is your favourite holiday destination?
I have not long returned from Sensatori Tenerife…. what an amazing holiday it was! Everything from waking up in a luxurious suite to spending our evenings relaxing with a Baileys in Nemo’s Piano Bar listening to Julia play the piano and Lucas on the guitar…. and everything in between!

What makes you smile?
My 12 week old kitten, Felton! She’s a lunatic… she’s wrecked the house but I love her!

Why is TUI a great place to work?
The people! Even when we go through tough trading times, there is always someone in the team there to make you smile!

And finally why would you recommend someone to take up a career in Trading?
It’s a great place to start your career at TUI. We have varied days where we work with numerous other departments. By having ownership of our resorts, no two days are ever the same. I really have found this a fantastic opportunity.