Head of Digital Workplace
Some of my favourite memories of being a travel agent were when customers came back to see you, thanking you for booking them a wonderful holiday. But there were some trickier days! Aged 16 I had been in the job for about six months, when a major tour operator (ILG) collapsed. The day it happened there were customers queuing around the corner…it was totally manic, but at the end of the day I remember my boss saying to me “If you can deal with a day like that, you will be able to deal with anything!”
Daniella’s Career Progression: Trainee Travel Agent, Senior Travel Agent, Retail Systems Advisor, Junior Project Manager, Senior Project Manager, Intranet Manager, Digital Workplace Manager, Head of Digital Workplace.