Business Area: Contact Centres
Contract: Fixed TermSurbiton
Crystal Ski Holidays is the UK and Ireland’s most recommended ski company providing outstanding ski experiences both on and off the mountain.
We’re looking for people passionate about creating an unforgettable experience for our customers throughout their journey with us. You’ll understand our customers, put them at the heart of everything you do and adapt your style using information provided to help you find ways to continuously improve customer satisfaction and loyalty.
As a Customer Advisor, you’ll be a Brand Ambassador bringing our products and service to life with a fun and enthusiastic approach whilst using your own personality and expertise. You’ll help to answer questions and offer speedy solutions through a variety of contact methods mostly via phone and email to ensure our customers’ expectations are met and exceeded.
We also really look after our team at Crystal offering fantastic career development opportunities that will enable you to carve out a career in a fun and challenging environment.
This role is fixed term from September to March.
As a Customer Advisor, you will use your own expertise and style, you’ll listen to our customers throughout the journey including pre and post-booking, before they go on holiday and when they return home by answering questions and solving problems on the spot.
You’ll ensure that all forms of contact mostly by phone and email - are handled quickly and with a friendly ‘can-do’ attitude, whilst achieving and exceeding performance targets against key performance indicators. Following your comprehensive product training you’ll be expected to provide open, honest and expert advice and suggestions to assist the customer with their holiday.
You’ll work closely with teams from across the business as the ‘voice’ of our customers, and actively work with the business to share recommendations for change. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You’ll let customers know of any unforeseen changes that may affect their holiday plans, and help to provide the best outcome possible.
You will inspire and respect your colleagues whilst sharing a great amount of fun and knowledge. You’ll ensure you are up to speed with our product, sharing your knowledge and using your initiative to ensure you are an expert in our holidays. You will enjoy change and challenges; and working in a fast paced environment brings out the best in you.
‘Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
For us in Crystal Ski Holidays, the mountain is everything. We love it as much as our customers do - and we get to talk about it every day. Imagine that?
Since 1981 we’ve been finding the best places to ski, and the most beautiful lakes and mountains to awaken our senses in the summer months. We are the UK’s leading ski operator and our success is rooted in our people and their passion for the mountains. Many of us started out as reps overseas and have developed careers in the UK after several seasons on the snow. In fact, several of the Leadership team started out that way.
We are enthusiastic, fun, approachable, and expert on all things ski & lakes. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.
Please click on the link below, the application process consists of answering a few questions and uploading your CV.