Business Area: Retail Travel Agents
Contract: PermanentElgin Moray IV30 1EA
Joining TUI Retail as a Deputy Manager, you will part-lead a team to become destination experts so that they can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience.
You will put all customers and employees at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life. This role has variable shift patterns each week which include Saturdays. In return for your flexibility you’ll usually know your shift pattern 4 weeks in advance.
TUI Group is the world’s number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural united team.
As a TUI Retail Deputy Manager your leadership support will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will be forward thinking. Using modern technology, customer feedback and insights you will assist to spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. Your team’s knowledge will help us collaborate and answer questions for our international colleagues and customers.
You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage the team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly, you will take the opportunity to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’.
Your experience will assist you to jointly coach, develop and performance-manage the team consistently whilst setting high performance standards that drive engagement, and lead you and your manager to exceed all company, sales and service targets. Finally, you will be accountable for the balancing of accounts, compliance to company procedures, health and safety due-diligence and the varying responsibilities of deputy managing your local store.
• A customer driven, positive manager with a proven passion for delivering contemporary service
• A confident and fun motivator with the drive to exceed targets and overcome challenges
• Skilled to coach, develop and performance manage multi-cultural teams
• Leads by example and comfortable to trouble-shoot in challenging times
• Ability to engage and collaborate at all times with customers and colleagues of varying nationalities
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.
Apply online, we just need a few details from you and your CV.