Business Area: Airline Head Office
The primary purpose of this role is to be accountable for managing all the operations and logistics relating to getting product on-board, including the management and quality assurance of third-party operations and the logistics. This also includes the continuous identification of synergies and cost savings initiatives across the supply chain. Leading the Inflight Services vision and strategic direction to achieve where relevant, standardised operations, suppliers and service across the TUI Airlines will be a core deliverable within your role.
This role will be accountable for building, managing and developing the Inflight Supply chain team, including the management of spend and budget.
The way we work across TUI Aviation is changing. Our goal in TUI Aviation is to be a truly integrated global travel company, digitally empowered, utilising the same platforms and processes to deliver the most competitive, innovative and desired holiday experience for our customers. We have started an important part of our journey and the appointee to this role will continue with the work that we have begun in both designing the organisation and simplifying our business processes.
This role can be based in either our Luton, Amsterdam, Brussels, Hannover or Stockholm office.
As Head of Inflight Operations & Last Mile you will be accountable for the management and leadership of the Inflight Supply Chain team, including all aspects of line management, people development and employee engagement. You will develop and implement the strategy and plans for the team and proactively seek to drive to improvement opportunities across the department. Your team requires relentless operational focus, ensuring we deliver to our agreed SLAs, achieve operational excellence, continuous improvement and adhere to all compliance, regulatory and audit requirements.
You are ultimately accountable for getting the required Inflight product on-board, managing the operations and logistics of the third parties. Working closely with the local responsible teams, you will design and deliver the locally defined Inflight supply delivery and make sure they it can be implemented. You will ensure that aircraft provisioning is achieved to specification and on time to support the cabin services team to deliver the customer experience as defined. You are accountable for delivering the last minute ops activities (ACMI) relating to Inflight Supply Chain.
You will be accountable for managing supplier performance and will effectively manage third party contracted services, whilst maximising contract value and CSQ scores.
A fundamental part of your role will be to define and lead the strategic direction; leading Inflight Services to become the centre of excellence within your field. Supplier rationalisation, catering last mile logistics and handling, stock ownership and warehousing being some of the focus areas.
Working closely with the Procurement function you will have responsibility for working on all contract requirements and specifications, seeking new opportunities for supplier rationalisation, new innovation for cost reduction and cost transparency. This is turn will allow you to analyse and influence cost improvements with suppliers and other parts of the organisation.
The Head of Inflight Operations and Last Mile will be accountable for designing and implementing a continuous improvement and quality control process which ensures that third parties deliver the services up to standard. You will constantly analyse the Inflight Supply Chain and seek out future improvement initiatives.
This role requires strong business English (written & spoken) and will involve regular travel across Europe.
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring.
We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey, of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel.
The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.
Apply online, we just need a few details from you and your CV.