Our Marine Claims Executive for Marella Cruises is set to become a key role within the Legal Directorate, providing support and service to the Insurance, Claims and Risk Manager and to the Marine and Port Operations team. In this role you will deal with a wide variety of claims and cases, largely focussed upon personal injury customer claims pursued by direct customers, as well as some solicitor–led claims.
It is an exciting time to support the Cruise team with its six ocean vessels and three river vessels operating across multiple jurisdictions on a wide variety of itineraries.
How you will make an impact as a Marine Claims Executive
There are many ways for you to get involved:
- Dealing with litigants in person and solicitors, handling mediation, arbitration and court claims from notification to conclusion
- Investigating claims, assessing liability and quantum, seeking to conclude claims in accordance with the mandate provided by the relevant insurer
- Assisting and supporting the Insurance, Claims and Risk Manager in the handling of high value personal injury customer claims
- Also assisting with crew and visitors’ cases, hull and machinery claims, environmental and breach of contract cases, and other insurance, legal and risk based activities
- Conducting enhanced accident or outbreak investigations remotely, with the possibility of occasional ship visits
- Working closely with on-board and shore-side stakeholders, forming key relationships
- Liaising with third party suppliers, you will investigate and validate claims
- You may have the opportunity to attend court including to provide direct advocacy on small claims matters
What you will bring to TUI as a Marine Claims Executive
There is more than one way to the perfect fit – here are some of the ideal things:
- A hard-working, self-motivated and agile team player, used to dealing with heavy workloads and high pressure situations
- A good working knowledge of the Package Holidays and Linked Travel Arrangements Regulations 2018 and the relevant provisions of the Athens and other relevant conventions or protocols
- Able to work in a supervised role, with a capacity to function across many different environments
- Able to manage a wide caseload of files, including fast–track and multi–track claims and commercially sensitive queries
- Confidence in dealing with a wide variety of stakeholders including customers, insurers, suppliers, lawyers and the Courts
- Experience in the travel/cruise/hospitality industry
- If required, the ability to travel worldwide at short notice
TUI and you
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
- Excellent rates with foreign exchange
- Pension scheme, life assurance and options to buy shares
TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year. We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel.
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com.