Tag Archives: retail
Travel Advisor, Full Time & Part Time
As a Retail Travel Advisor you will help to create unforgettable holiday experiences for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate, answering questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges; taking opportunities to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’. Your desire to achieve will lead you to exceed all company, sales and service targets.
In addition to TUI and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.
Help make our customers smile and in return you will be rewarded with some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance.
As a Retail Manager your leadership will help to create unforgettable holiday experiences for all of our customers with your personality, professionalism and personalised service. You will be forward thinking. Using modern technology, customer feedback and insights you will spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. Your team’s knowledge will help us collaborate, answering questions for our international colleagues and customers.
You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage your team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly you will take the opportunity to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’.
Your expertise will assist you to coach, develop and performance-manage your team consistently whilst setting high performance standards that drive engagement, and lead you to exceed all company, sales and service targets. Finally you will be accountable for the balancing of accounts, compliance to company procedures, health and safety due-diligence and the varying responsibilities of managing your local store.
If you are customer driven, positive manager with a proven passion for delivering contemporary service who is a confident and fun motivator, with the drive to exceed targets and overcome challenges, this could be the role for you.
With over 500 stores nationwide, working with TUI offers a wealth of opportunities to further you career. All our customer facing teams have shared goals, meaning the skills and experience you gain in our shops will also equip you to work in our contact centres, overseas and airline, supplemented with some role specific training.
Our award winning Holiday Design Store is truly a modern, forward-thinking concept, and it’s a combination of new technology and a new approach to customer service that make it special. The shop has been modernised, but it is much more than that…the service we offer our customers has been modernised too. Our customers are blown away by our technology and the overall shop environment, but most importantly they are be impressed by our personalised service. We have developed a quality training programme to help our staff embrace the new approach.
This shop is all about showcasing our amazing product range in an engaging and modern way. With interactive tables, an interactive map, an advice bar, a community wall and different zoned areas to make a booking, our Advisors have everything at their fingertips to convert sales.