Tag Archives: Thomson

Thomas Newby – Retail Apprenticeship

Thomas Newby – Retail Apprenticeship

Thomas Newby Apprentice croppedI started my Travel career at college but this gave me no work experience and I knew I wanted to develop my people skills. I did voluntary work experience in my local TUI shop; and I decided I wanted to learn and work at the same time so I applied for the Apprenticeship instead. Being in a team environment has really helped me build my confidence and personality.

I work in a team of 7 people where we do rely on passing
trade, and so as a team we are currently working as a team to build a repeat customer base. I’m driven to succeed in sales, I research and look for the best deals, so I can offer customers the most competitive option immediately,  I also share this information with colleagues and my region which helps all of us reach our targets.

I ensure I ask customers questions so I understand their requests and can anticipate their needs to sell them the most suitable holiday. I’m attentive, confident and adapt my approach to suit customer’s individual needs. I’m the UK Holiday and Cruise Expert for my branch and I aspire to be a future manager and progress within Retail.

My Travel Apprentice Achievements

In my first 5 months I over achieved my sales targets and I’m in the Top 10 Apprentices for sales nationally an excellent start to my Apprenticeship.  As a company we have are also have our performance measured through mystery shoppers – my average score is 94% which is above my target of 80%, and customers have described me as enthusiastic, knowledgeable, natural, “vivacious” and helpful.

The Apprenticeship has given me knowledge of geography and marketing, I use these skills and the confidence I have developed to help me improve sales. I like to share my findings with my team members, this has helped me to be considered as a strong team player and build a great team ethic amongst us. I regularly post marketing ideas on Facebook and I also go to my old Youth Club and sell group weekends away for stag and hen parties.

I am really enjoying learning and other suppliers have their own training in addition to the apprenticeship which I’ve completed – Disney, Visit Orlando, P&O Cruises, Haven, Butlins and Warner. Completing these in my spare time has proved invaluable, I now know the suppliers well and they presented me with my own unique discount code that I can use for customer discounts. Passing the training has given me “expert” recognition from these external suppliers.

My greatest achievement though has been to build rapport with customers and build my own confidence; this has been a challenge for me in the past. Working in a team and completing so much training has really developed my confidence which has had a massive impact to me working in a very people focussed industry. From this I have been able to join networking teams and keep in touch with valuable suppliers.

I’ve won Regional Apprentice of the Year and passed my driving test too!

I owe my success to the skills I’ve learnt from my Apprenticeship. Especially the Principles of Customer Service assignment which is what has helped me interact and build rapport with customers more confidently. Unit 207 has helped my negotiation skills which made me sell more. It’s difficult to get repeat business in my shop so building immediate rapport and confirming the sale promptly is essential for success.

What has the TUI Retail Travel Apprenticeship given to me?

For the first time I’m excited about my future and the opportunities ahead of me. I have improved on my Maths skills and I’m now working towards the functional maths skills level 2

I’m hard working and am passionate about what I do, working and completing my Apprenticeship has given me something rewarding in my life.  Delighting customers and really being able to make a difference at work has helped me become positive and enthusiastic for the future.

I’d like to be an Ambassador for the Apprenticeship programme because I am sure there are so many young people who have had similar challenges. With TUI I would explore opportunities to join inductions and recruitment days and be able to be an advocate for the Apprenticeship as I’d really like to share my experiences and encourage others.

What did TUI Retail say about Thomas:

Thomas is a valuable member of the team; he’s hard working and will do anything to help anybody to ensure that the store is running to its full potential.  We have monthly reviews and whenever there are areas that need focus, Thomas will challenge himself to make marked improvements.

Thomas adopts a “can do” attitude in all areas of the business, he works extra hours at home to complete online training and create posters and other tools that will help him and the shop succeed. He is willing to give up his day off to cover when we are short staffed or if he wants to get involved in extra training.

Thomas is an excellent team member. With the hard work he puts in with his Apprenticeship, he’s always willing to share relevant knowledge with us too. Our team know that they can always call upon Thomas’ knowledge and expertise and consider him a real asset to the team and indeed, the company.

His enthusiasm is infectious. He is driven to succeed and consistently proves himself. He’s a fantastic team player and with his newly found confidence and belief in himself. Thomas will achieve his goals of progressing through to not only shop management but senior management within TUI.

Retail Apprentice

Retail Apprentice

Take the first step on your career journey and join us as a Retail Apprentice.  Once on board we will help you become a destination expert to recommend and sell holidays and ancillaries to a range of our customers. You will learn to put customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.

WHAT YOU WILL BE DOING:

As a Retail Apprentice you will learn to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. Over time, you will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your growing knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.

You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will grow in confidence to investigate and resolve every question or complaint straight away. You will start to enjoy change and challenges but regardless you will always ‘go the extra smile’. With our support your desire will lead you to achieve your qualification and importantly, your sales and service targets.

In addition  your scope will steadily grow to include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be guided to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.

Pilots Recruitment

Choose to fly for the world’s largest holiday Airline and help our customers Discover Their Smiles.

  • A modern fleet of over 60 aircraft

  • The most climate efficient airline

  • More than 80 destinations worldwide

  • A choice of many UK bases, including regional airports

  • A great team to work with including 3500 Cabin Crew and Pilots

  • Excellent opportunities for all Pilots with support in career development

Scene Rep

Are you the life of the party?

If you are outgoing, confident, entertaining, bursting with enthusiasm and have plenty of stamina then this job is for you.

You will need to have the ability to think on your feet and a fun, yet responsible attitude.

You will be a natural leader who can be both tactful & diplomatic, but most of all, be the customer’s best mate whilst they are on holiday.

Whether you fancy 6 months working abroad or you’re a student with 3 months to spare, and you fit the criteria, then we look forward to hearing from you!

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Football Coach

Are you ready to kick-start your international football career?

You will create fun, varied training activities for children aged 5-16, following the syllabus outlined as part of our partnership with Masterclass Sports Tours.

As a qualified football coach you will create fun, tailored courses to suit different ages and abilities.

You’ll use your creativity and enthusiasm for the sport to promote the service to our customers.

You will be proactive in keeping records of customers’ progression, handling payments and monitoring stock and equipment.

Along with at least a Level 2 FA Coaching badge (or equivalent), you’ll have demonstrable football coaching experience. You’ll also be great with people and able to communicate well with all ages, while having a flexible, organised approach. Proven experience of working with children is essential.

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Swimming Instructor

Dive into your new career

As a qualified swimming instructor you will create fun, tailored swimming lessons to suit guests of all ages and abilities.

You’ll use your creativity and enthusiasm for the sport to promote the service to our guests.

You will be proactive in keeping records of customers’ progression, handling payments and monitoring stock and equipment.

Alongside your ASA Level 2 swim teaching qualification (or equivalent), you’ll have demonstrable swim-teaching experience, plus a background of working with children. You’ll also have to hold a current National Pool Lifeguard Qualification.

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Entertainment Roles

TUI Experience & Activity Host (TUI BLUE FOR TWO)

Join TUI as an Experience & Activity Host and make a big difference to your adults-only concept hotel by delivering a low-key yet creative activity and experience programme in one of our flagship international TUI BLUE FOR TWO hotels

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Kid’s Rep

Childcare Hosts

Kids Club Host

Join TUI Destination Experiences as a Qualified Kids Club Host and help to deliver amazing holidays for our youngest guests. You will make a huge difference to family holidays by delivering an exciting and creative childcare programme of fun-filled and inspirational activities for kids up to the age of 12.

You will need to hold a recognised qualification in childcare to a minimum of Childcare Level 2.

Baby Club Host or Nursery Nurse

Join TUI Destination Experiences as a Qualified Baby Club Host or  Nursery Nurse and help to deliver amazing holidays for our youngest guests. You will make a huge difference to family holidays by delivering an exciting and creative childcare programme for kids aged 0-12 but specialising in the under 3’s.

You will need to hold a recognised qualification in childcare to a minimum of level 3 and have experience of working with babies in a professional environment.

Health and Social Care unfortunately does not include enough credits for a candidate to fully meet the qualification requirements of these roles.

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Holiday Rep

Holiday Rep

Can you create Smiles with your infectious energy and charming personality? Are you driven to provide outstanding guest service and reach sales targets?

Join TUI as a Holiday Rep and be part of a truly international team that works hard to deliver amazing holidays. If you are a fast learner, have good life and work experience to help with the exciting pressures of living and working abroad, read on.

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Travel Advisors

Travel Advisor, Full Time & Part Time

As a Retail Travel Advisor you will help to create unforgettable holiday experiences for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate, answering questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.

You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges; taking opportunities to assist with incidents and emergencies, but regardless you will always ‘go the extra smile’. Your desire to achieve will lead you to exceed all company, sales and service targets.

In addition to TUI and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.

Help make our customers smile and in return you will be rewarded with some excellent incentives across a variety of sales and service performance targets. Additional benefits include holiday, flight and foreign exchange discounts, a childcare voucher scheme and free annual travel insurance.