Smile Academy

The aim of the Smiles Academy is to support our global teams to deliver a consistent, effortless and engaging holiday experience to all our customers across all our destinations one that will make TUI Destination Services “Famous for Service.”

Gaining the core skills/knowledge
Digital Platform (Mixed)

  • Welcome to TUI
  • Your Role
  • Your Resort
  • Your Development


Practising and developing the skills
5 Days Face to Face Training (Mixed)

  • TUI Destination Services
  • Discover Your Smile
  • Building a Winning International Team
  • TUI Brand & Behaviours
  • Famous For Service
  • Problem Solving – solve on the spot
  • Sales through Service
  • Welcome Meetings
  • iPad – CKC/JAM/Mindtouch


Continue the development & learning
6 days Resort Specific – on the job

  • Source market specific day/administration
  • Hotel & Resort Familiarisation
  • Excursion Familiarisation
  • Airport
  • Accounts
  • Final Preparations for GO Live Date