Thomson Retail apprenticeship programme

We’re not looking for formal qualifications. What we are looking for is a genuine passion for travel, as well as the flexibility, desire and ability to deliver the type of personal service that makes our customers return, time and time again.

Is it for you?

Sharing the excitement of booking a holiday – what could be better? As a Retail Apprentice, you’ll undertake a full-time role within a friendly, hard-working team in one of the many Thomson stores across the UK. Here, you’ll be dedicated to providing a superior service – from the moment our customers walk through the door. Throughout this two-year programme, you’ll learn every aspect of the tourism industry and you’ll see the possibilities. Crucially, you’ll understand how to create the exceptional customer service that helps make holidays with us truly exceptional.

 Over time you will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your growing knowledge will help us collaborate, answering questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.

You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will grow in confidence to investigate and resolve every question or complaint straight away. You will start to enjoy change and challenges; but regardless you will always ‘go the extra smile’. With our support your desire will lead you to achieve your qualification and company, sales and service targets.

In addition to Thomson and First Choice, your scope will steadily include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be guided to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.

Training and development

Throughout your apprenticeship, you’ll receive training on the job and in the classroom, resulting in a Travel Services Apprenticeship and Advanced Apprenticeship (Modern Apprenticeships in Scotland), as well as a People 1st Apprenticeship Framework Certificate.