Meet Silvia

Crystal Ski Holidays Customer Sales Advisor

In a nutshell, what does your job involve?

I have to tailor our holidays for all the different customers we have, matching their specific needs, budget and special requests so I can find them the dream holiday they want. I also have to paint the perfect picture for them so they can see the holiday in their head getting them to book an amazing holiday and experience.

Tell us a little bit about your back ground? When did you start working for Crystal Ski Holidays?

I have always had a passion for travel and have spent many years being a travel agent, in total I have done it for about 30 years now, I have to say I am perfectly happy at Crystal Ski Holidays and have now been working here for the last 5 years.

What do you enjoy most about working at Crystal Ski Holidays Contact Centre?

Having flexible working hours is a bonus for me as I can go shopping on my days off ( in the middle of the week) when it’s quiet. I do love the different experiences we get when travelling on Educational trips, I love getting to know the new resorts and accommodations. It helps so much when selling our holidays as customers trust your knowledge and enjoy your personal recommendations. It also helps us to bond with our teams and managers

Name 3 things in life that makes you smile?

  • Travelling to a new place every year.

  • Dancing all night long with friends after a nice meal.

  • My husband driving us in a convertible car through Tuscany.