Telephone Interview / Interview FAQs

I have been invited to complete a telephone screening call / attend an Interview, what do I have to do?

Details of what to do at the telephone screening / interview stage will be provided in your invitation email.

Who do I contact if I need assistance or any reasonable adjustments throughout the selection process?

Please contact our Recruitment Team at the earliest opportunity:

Where will the interviews be held?

We will be holding our Interviews at our Swansea Contact Centre. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements including how to book in for your interview and the address of the Contact Centre. If you can’t find a specific date we would encourage you to book into the next available slot.

What should I wear to my Interview? 

Remember, you are applying for a Contact Centre position so we would advise smart / casual business attire.

Am I able to claim back travel expenses when I attend an Interview?

Unfortunately, we are unable to reimburse any travel costs.

What should I do if I am unable to attend a Telephone screening call or Interview that I have booked?

Please contact: at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else.

Can I request feedback after Interview if I have been told I am unsuccessful?

You can request feedback via email, please email: . Feedback will be delivered via telephone within 28 days of your request, please note we are unable to provide any feedback in writing.