Contact Centre Requirements

Working In The Contact Centre

Our customers want to go on holiday 365 days a year and we need a flexible team to be part of this journey which will enable them to “Discover Their Smile”. Our Contact Centre opening hours are driven by our desire to offer great service to our customers, and we do regularly review these hours in line with customer feedback. As a member of our Contact Centre Team, this means that you will be working to a roster which will be based on our core opening hours – over the course of a month is likely to include some early starts, late finishes and weekends

Flexibility is essential; we want to be famous for the service that we deliver to our customers, especially as we know holidays are such an important time of the year. Our Work Force Planning Team are responsible for scheduling all colleagues across the contact centre. You will always receive your roster in advance but it goes without saying, to provide the level of service our customers expect we are flexible and we’ll need you to be too.

Role Checklist

If you have decided that you want to apply then that’s great news, we like to be really open, honest and transparent which means there are just a few things that we need you to consider beforehand:

  • Be aged 16 or over at the time of applying

  • Eligible to live and work in the UK & Ireland

  • Hold a valid UK National Insurance Number or able to obtain one prior to being offered a written contract

  • Fluent in English, both spoken and written

  • Reasonable mathematical ability, strong verbal & written English

  • Confident to work with customers over the telephone

  • Flexible to work shifts across a 7 day working week