Our Contact Centre application process consists of three stages:
If you meet the criteria in the Contact Centre role checklist then the first stage of the selection process requires you to complete an online application form. You will be asked a series of questions including some ‘free text’ questions where you will be able to provide more detailed answers, to tell us why you feel you’re a great fit for the role & the skills you possess.
Telephone screening is a great way for you to tell us why you are suitable for the role and will include some initial competency based screening questions. This is your opportunity to express interest for the position you’ve applied for and our opportunity to hear about the skills and behaviours that you would bring to the role.
Our Interviews are a two way process; it’s a chance for us to see if you display the relevant skills and behaviours that the role of Customer Service Advisor requires, it’s also an opportunity for you to decide if TUI is right for you. For this part of the process we will invite you to come and meet us at the Swansea Contact Centre and you’ll complete a short numeracy test and a competency based interview, all the questions we will ask will be relevant to the role you have applied for.
Our Interviews are a great opportunity for us to meet you in person and for you to meet members of our Contact Centre Team. We will ensure that you have an opportunity to meet one of the Contact Centre team currently doing the job you have applied for. That way you’ll get a real insight into what this role really involves first hand and be able to ask someone who is doing the job you have applied for any questions you might have.
Keeping You Informed
We will share more information with you when you reach each stage of the selection process.
Please allow a minimum of 10 working daysfor an update on your application at each of the above three stages.