Head of Business Change, Commercial
In a nutshell, what does your job involve?
I lead a number of projects in the Commercial division as part of the company’s largest ever business change programme. This involves designing business processes, specifying the technology changes and organisational changes to support this, and then making sure they’re successfully implemented.
Name three things in life that make you smile.
Jacob, Finley and Martha, my three children, especially when we’re away on holiday!
While you’ve been working at TUI, what has put the biggest smile on your face?
Seeing parts of our change programme go live. It’s hugely satisfying to see the impact of the changes, not just internally, but on our customers. I’ve worked on our new websites and improved the customer experience when it comes to researching and booking holidays. Recently, Greg, a member of my team, led the implementation of 3rd party flying, which means we can offer a wider range of departure points and destinations to our customers.
What could you tell someone about TUI that would sound too good to be true?
Working for TUI you can fly to parts of Europe and back for less than the cost of a video game (subject to terms and conditions!)
Why do you think TUI is ‘good value’ for you?
I’ve worked for TUI since finishing university and have always had opportunities to learn and progress. It’s a really friendly place to work, with fantastic people. There are a really wide range of staff benefits too, which all add up to a great package.