Customer Insight and Analytics leverage customer data and feedback to provide recommendations to customer-facing areas of the business. Our aim is to increase the level of customer driven decision-making across TUI UK & Ireland.
We do this by developing models and reports that inform the next best action to take for our customers, by capturing the voice of the customer through research to drive an improved end-to-end customer experience, and through the ongoing production of data-driven insights that drive an enhanced understanding of the customer.
From segmentations to propensity models, customer satisfaction tracking to value forecasting, we make a measureable difference through data to our customers’ holiday experience, loyalty, and, therefore, our overall commercial performance.
Our customers are increasingly expecting to be listened to, to be known and to be recognised, so now is an exciting time to be joining the team that can make this happen!