Digital Services, Operations & Quality

The Digital Services, Operations & Quality Teams work collectively together ensuring our multiple websites are consistently providing both our external and internal customers, a seamless friction free online experience – 24/7.

We extensively test new functionality and digital enhancements to ensure these changes meet our customers’ expectations and that includes performance and speed. Our fully integrated monitoring set-up means we’re quick to respond if things go wrong, ensuring minimal disruption to the service we provide. Our customers are at the heart of what we do, so we listen using our online feedback tools to understand what really matters to them. We are the drivers of their voice, continually striving for a quicker, slicker online experience through collaboration across our E-Commerce and wider business teams.

It’s true to say colleague engagement is key to our business success so from our customer facing teams within our Retail Shops and Contact Centres, to our colleagues here in Head Office, we communicate change through multiple channels – taking them with us on our Digital journey.