Take the first step on your career journey and join us as a Retail Apprentice. Once on board we will help you become a destination expert to recommend and sell holidays and ancillaries to a range of our customers. You will learn to put customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.
WHAT YOU WILL BE DOING:
As a Retail Apprentice you will learn to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. Over time, you will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your growing knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will grow in confidence to investigate and resolve every question or complaint straight away. You will start to enjoy change and challenges but regardless you will always ‘go the extra smile’. With our support your desire will lead you to achieve your qualification and importantly, your sales and service targets.
In addition your scope will steadily grow to include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be guided to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.